![]() ![]() Go to the recovery phone or email for where you expect to. Microsoft will send a verification code to the email or phone number you selected. Click "Next." Complete the questionnaire provided and wait for Microsoft customer service to respond to you via your alternate email address. Method 1: Use Microsofts Online Password Reset Page Open the Microsoft Account Password Reset page from any browser. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window. Provide your Windows Live ID and alternate email address. Enter a new password for your Windows Live account.Ĭlick the "I Can't Use Any of These Options" link if you are unable to reset your Windows Live ID password using any of these methods. If you've forgotten your password and know the email address for your Microsoft account, you can reset your password online by verifying your identity using. Enter the code that Microsoft sends to your phone via text message into the Enter Code box. Important Because changing your Microsoft account password is slightly different than resetting a forgotten password, this page does not cover the steps to reset your account password. ![]() ![]() Enter a new password for your Windows Live account.Ĭhoose "Use My Trusted PC" if you have added your computer as a trusted PC on your Microsoft Account and click "Next." When Microsoft confirms that the computer you are using is a trusted PC, enter a new password for your Windows Live account.Ĭhoose "Send a Code to My Mobile Phone" if you provided your cell phone number when you created your Windows Live ID. Log in to the alternate email address and click the link in the message from Windows Live. Choose "Email Me a Reset Link" for Microsoft to send reset link to the alternate email address you provided when you created your account.
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